Look for the “Get Connected” notice while shopping to experience the convenience of our complimentary concierge services. Enter your zip code in the cart to see which of these services are available to you free of charge and which able to be added on for a fee. Alternatively, get the full suite of available services for your location for a single add-on price.

We offers free delivery on all orders over $50 (though some exceptions may apply). To find out if you qualify, you can input your shipping zip code in your cart. Expedited Shipping is available upon request. To request expedited shipping (3 Days, 2nd Day or Next Day Delivery), please contact our deliver department option 1. With any delivery option, please note, if you have stairs, and forgot to add them to the invoice, and the driver has not yet delivered the package, you can still call and have them added. The same goes for if any hinges that must be removed due to the product not fitting through a door.

Refrigerators

FreestandingBuilt-In

Basic Services

  • Level and center new refrigerator
  • Connect new refrigerator to existing waterline if in acceptable working condition. (New water hose must be purchased from Us)

Additional Services Available

  • Haul away old refrigerator and dispose of it in an environmentally friendly manner.
Freestanding Refrigerator

Ranges

FreestandingSlide-In Ranges

Basic Services

  • Level and center new range.
  • Install anti-tip bracket.
  • Connect 4′ range cord or flex gas line (Included in Install Kit. We will not re-use an old gas hose. New gas hose must be purchased).

Additional Services Available

  • Haul away old range and dispose of it in an environmentally friendly manner.
  • Install gas shut off.
  • Convert to LP (with kit provided by manufacturer or purchased separately).
Freestanding Range

Wall Ovens

Basic Services

  • Place new oven in existing cabinet opening and secure it.
  • Connect new wall oven to existing electric or gas supply (New flex gas line must be used, if applicable).

Additional Services Available

  • Haul away old wall oven and dispose of it in an environmentally friendly manner.
  • Install gas shutoff.
  • Convert to LP (With kit provided by manufacturer or purchased separately.
Wall Oven

Dishwashers

Basic Services

  • Level, secure, and, connect new dishwasher to existing utilities with new flex waterline (Included in Install Kit).

Additional Services Available

  • Haul away old dishwasher and dispose of it in an environmentally friendly manner.
Dishwasher

Washers

Basic Services

  • Remove shipping restraints, attach feet, and level washer.
  • Connect new washer to 4′ fill hose and drain hose supplied by the manufacturer to existing utilities (Included in Install Kit).

Additional Services Available

  • Attach pedestal.
  • Haul away old washer and dispose of it in an environmentally friendly manner.
Washer

Dryers

Basic Services

  • Attach dryer feet and level.
  • Attach the new dryer to 4′ dryer cord or flex gas line (Included in Install Kit).
  • Attach standard venting material (Included in Install Kit).
  • Remove and dispose of all packaging material.

Additional Services Available

  • Attach pedestal.
  • Stack dryer and washer.
  • Haul away old dryer and dispose of it in an environmentally friendly manner.
  • Install gas shutoff.
  • Convert to LP (LP kit must be purchased separately).
Dryer

Cooktops

Basic Services

  • Place new cooktop in existing counter opening.
  • Hook up new cooktop to existing electric or gas supply (New flex gas line must be used, if applicable).

Additional Services Available

  • Haul away old cooktop and dispose of it in an environmentally friendly manner.
  • Install gas shutoff.
  • Convert to LP (With kit provided by manufacturer or purchased separately).
Cooktops

Microwaves

Basic Services

  • Install new mounting plate.
  • Secure microwave to mounting plate and cabinet.
  • Connect new microwave to existing ductwork, if applicable.
  • Connect new microwave to existing outlet in cabinet.
  • Remove and dispose of packaging material.

Additional Services Available

  • Haul away old microwave and dispose of it in an environmentally friendly manner.
Over the Range Microwave

Additional Information

Prepare for Delivery

How to Prepare for Delivery

  • Please make sure to have the areas inside where the product will be placed easily accessible, including removing any doors to get the product inside.
  • Please make sure your old appliance is empty and ready to be disconnected before the arrival of your new appliance.
  • Please verify that you know where the electrical, water, and gas connections are located in your home prior to delivery.
Additional info and advantages

Delivery Advantages

  • We offer free shipping to our normal delivery area to make the process of buying a new appliance incredibly easy for you. Please enter your zip code in the cart to see if you qualify for free shipping.
  • Additional delivery and installation services may be available for some areas – call us to be sure!
  • Our installation partners will make sure every necessary part is properly installed. If you are forgot to purchase a part, they will offer to sell you any of the ones you may have missed in your initial purchase.

Delivery & Installation Day

Here’s what you can expect with our Free In-Home Delivery, available nationwide (with some exceptions).

  • The delivery company will call you to provide you with the date and time of the delivery. They will give you a 4-6 hour window for the delivery date and time.
  • The order will be transported directly from our warehouse to your location.
  • A courtesy call one hour before delivery will be made to alert you.
  • Our experts will safely lower your order from the truck to the ground and will provide a comprehensive inspection of the contents. Customers will also have the opportunity to inspect their items prior to accepting delivery.
  • Your order will be placed just inside your preferred entrance. Our service for trucking orders is for delivery to the garage or entrance of the residence with no steps, unless otherwise ordered at the time of the delivery.
  • Free In-Home Delivery is only available in our normal delivery area. Remote Areas and areas that require a boat or ferry to reach will not qualify for free Delivery. Please enter your zip code at checkout to see if you qualify.

Concierge Services

Concierge Removal

Removal Services

We offer removal services for units of the same type as the one you have purchased, within reason. For example, if you are purchasing a large freestanding refrigerator then the removal service will be for removal of the same type of item. When purchasing a built-in refrigerator, an option for removal of a built-in unit will display as a purchase option on the product page. Additional charges may apply for this service. Due to changing regulations, this service may not be available in all areas (mainly rural and less populated areas). The removal from the threshold of the residence is included and any additional floors or areas will require a surcharge. Please enter your zip code at checkout to see if you qualify for product removal.

Things to Keep in Mind

  • Appliances must be unplugged from electrical source, water source and gas source and located at threshold of residence.
  • Removal is not available in all locations.
  • Removal must be purchased with White Glove or White Glove with Installation Services only.
  • Removal does not include the disconnection of the old unit.
  • Removal does include the recycling of the old unit.
  • We will not move the item from one point in your home to another point in your home.
Concierge Installation

Installation

Your new appliance will only perform at optimal levels if it’s properly installed. If your purchase is a qualifying product for this service, our expert installers will ensure that the appliance is properly plugged in and ready to go, free of charge.

Concierge White Glove

White Glove Delivery Service

Our premium White Glove Service is the safest way to have your items shipped, no matter how big or small. Our expert delivery personnel will unload and unpack your order, carry it to the location you request, and remove any debris from the package.

Concierge Three Year Warranty

3-Year Warranty

This warranty includes parts and labor and will extend your item’s manufacturer warranty. With this service, you’ll get three extra years of quality care you can count on for free.

Frequently Asked Questions

What’s included in your installation services? Basic hook up service includes hook up of all freestanding appliances such as freestanding refrigerators, ranges, washers and dryers. For a comprehensive list of available services, please refer to each appliance’s respective section above

Delivery & Basic Hookup for Major Appliances

Look for the “Get Connected” notice while shopping to experience the convenience of our complimentary concierge services. Enter your zip code in the cart to see which of these services are available to you free of charge and which able to be added on for a fee. Alternatively, get the full suite of available services for your location for a single add-on price.

We offers free delivery on all orders over $50 (though some exceptions may apply). To find out if you qualify, you can input your shipping zip code in your cart. Expedited Shipping is available upon request. To request expedited shipping (3 Days, 2nd Day or Next Day Delivery), please contact our deliver department option 1. With any delivery option, please note, if you have stairs, and forgot to add them to the invoice, and the driver has not yet delivered the package, you can still call and have them added. The same goes for if any hinges that must be removed due to the product not fitting through a door.

Refrigerators

FreestandingBuilt-In

Basic Services

  • Level and center new refrigerator
  • Connect new refrigerator to existing waterline if in acceptable working condition. (New water hose must be purchased from Us)

Additional Services Available

  • Haul away old refrigerator and dispose of it in an environmentally friendly manner.
Freestanding Refrigerator

Ranges

FreestandingSlide-In Ranges

Basic Services

  • Level and center new range.
  • Install anti-tip bracket.
  • Connect 4′ range cord or flex gas line (Included in Install Kit. We will not re-use an old gas hose. New gas hose must be purchased).

Additional Services Available

  • Haul away old range and dispose of it in an environmentally friendly manner.
  • Install gas shut off.
  • Convert to LP (with kit provided by manufacturer or purchased separately).
Freestanding Range

Wall Ovens

Basic Services

  • Place new oven in existing cabinet opening and secure it.
  • Connect new wall oven to existing electric or gas supply (New flex gas line must be used, if applicable).

Additional Services Available

  • Haul away old wall oven and dispose of it in an environmentally friendly manner.
  • Install gas shutoff.
  • Convert to LP (With kit provided by manufacturer or purchased separately.
Wall Oven

Dishwashers

Basic Services

  • Level, secure, and, connect new dishwasher to existing utilities with new flex waterline (Included in Install Kit).

Additional Services Available

  • Haul away old dishwasher and dispose of it in an environmentally friendly manner.
Dishwasher

Washers

Basic Services

  • Remove shipping restraints, attach feet, and level washer.
  • Connect new washer to 4′ fill hose and drain hose supplied by the manufacturer to existing utilities (Included in Install Kit).

Additional Services Available

  • Attach pedestal.
  • Haul away old washer and dispose of it in an environmentally friendly manner.
Washer

Dryers

Basic Services

  • Attach dryer feet and level.
  • Attach the new dryer to 4′ dryer cord or flex gas line (Included in Install Kit).
  • Attach standard venting material (Included in Install Kit).
  • Remove and dispose of all packaging material.

Additional Services Available

  • Attach pedestal.
  • Stack dryer and washer.
  • Haul away old dryer and dispose of it in an environmentally friendly manner.
  • Install gas shutoff.
  • Convert to LP (LP kit must be purchased separately).
Dryer

Cooktops

Basic Services

  • Place new cooktop in existing counter opening.
  • Hook up new cooktop to existing electric or gas supply (New flex gas line must be used, if applicable).

Additional Services Available

  • Haul away old cooktop and dispose of it in an environmentally friendly manner.
  • Install gas shutoff.
  • Convert to LP (With kit provided by manufacturer or purchased separately).
Cooktops

Microwaves

Basic Services

  • Install new mounting plate.
  • Secure microwave to mounting plate and cabinet.
  • Connect new microwave to existing ductwork, if applicable.
  • Connect new microwave to existing outlet in cabinet.
  • Remove and dispose of packaging material.

Additional Services Available

  • Haul away old microwave and dispose of it in an environmentally friendly manner.
Over the Range Microwave

Additional Information

Prepare for Delivery

How to Prepare for Delivery

  • Please make sure to have the areas inside where the product will be placed easily accessible, including removing any doors to get the product inside.
  • Please make sure your old appliance is empty and ready to be disconnected before the arrival of your new appliance.
  • Please verify that you know where the electrical, water, and gas connections are located in your home prior to delivery.
Additional info and advantages

Delivery Advantages

  • We offer free shipping to our normal delivery area to make the process of buying a new appliance incredibly easy for you. Please enter your zip code in the cart to see if you qualify for free shipping.
  • Additional delivery and installation services may be available for some areas – call us to be sure!
  • Our installation partners will make sure every necessary part is properly installed. If you are forgot to purchase a part, they will offer to sell you any of the ones you may have missed in your initial purchase.

Delivery & Installation Day

Here’s what you can expect with our Free In-Home Delivery, available nationwide (with some exceptions).

  • The delivery company will call you to provide you with the date and time of the delivery. They will give you a 4-6 hour window for the delivery date and time.
  • The order will be transported directly from our warehouse to your location.
  • A courtesy call one hour before delivery will be made to alert you.
  • Our experts will safely lower your order from the truck to the ground and will provide a comprehensive inspection of the contents. Customers will also have the opportunity to inspect their items prior to accepting delivery.
  • Your order will be placed just inside your preferred entrance. Our service for trucking orders is for delivery to the garage or entrance of the residence with no steps, unless otherwise ordered at the time of the delivery.
  • Free In-Home Delivery is only available in our normal delivery area. Remote Areas and areas that require a boat or ferry to reach will not qualify for free Delivery. Please enter your zip code at checkout to see if you qualify.

Concierge Services

Concierge Removal

Removal Services

We offer removal services for units of the same type as the one you have purchased, within reason. For example, if you are purchasing a large freestanding refrigerator then the removal service will be for removal of the same type of item. When purchasing a built-in refrigerator, an option for removal of a built-in unit will display as a purchase option on the product page. Additional charges may apply for this service. Due to changing regulations, this service may not be available in all areas (mainly rural and less populated areas). The removal from the threshold of the residence is included and any additional floors or areas will require a surcharge. Please enter your zip code at checkout to see if you qualify for product removal.

Things to Keep in Mind

  • Appliances must be unplugged from electrical source, water source and gas source and located at threshold of residence.
  • Removal is not available in all locations.
  • Removal must be purchased with White Glove or White Glove with Installation Services only.
  • Removal does not include the disconnection of the old unit.
  • Removal does include the recycling of the old unit.
  • We will not move the item from one point in your home to another point in your home.
Concierge Installation

Installation

Your new appliance will only perform at optimal levels if it’s properly installed. If your purchase is a qualifying product for this service, our expert installers will ensure that the appliance is properly plugged in and ready to go, free of charge.

Concierge White Glove

White Glove Delivery Service

Our premium White Glove Service is the safest way to have your items shipped, no matter how big or small. Our expert delivery personnel will unload and unpack your order, carry it to the location you request, and remove any debris from the package.

Concierge Three Year Warranty

3-Year Warranty

This warranty includes parts and labor and will extend your item’s manufacturer warranty. With this service, you’ll get three extra years of quality care you can count on for free.

Frequently Asked Questions

What’s included in your installation services? Basic hook up service includes hook up of all freestanding appliances such as freestanding refrigerators, ranges, washers and dryers. For a comprehensive list of available services, please refer to each appliance’s respective section above